The Right Way to Run Digital
Do a thorough job, and all you'll ever need is a lean team
Throughout my career, I've worked with lean digital-minded companies as well as legacy organizations. In most cases, I've managed to successfully run digital with a couple of teammates, generating far more revenue and driving bigger brand growth than the "non-digital" side. As a digital marketing advocate, I aim for the same thing at every company: running digital with just the right talented headcount. That's the right way to run digital.
How can you keep your headcount lean? Doing a thorough job; making sure that you make the right hires to increase ROI. Working with people that understand the technologies needed for digital marketing.
This can be tricky. A lot of legacy companies still rely on bureaucratic management, and bloated processes that get in the way of digital. Companies must find a way to get past these hurdles and allow digital to come up with a new growth playbook; higher revenues with minimal headcount. You can run a $1 billion company with a team of 5 digital people. As long as you make sure you have people who are digitally strategic, technology/data driven, and agile-minded – including management – you will be able to do it successfully.
It still surprises me to see companies trying to drive growth without adapting to digital. Look at your company; is it settling on legacy PMs that still can't understand how your project management software works, copywriters who love lengthy copy that doesn't convert, or marketing directors who still believe that list-rentals will help get new customers? In the digital world companies can't afford to have people that they don't need – it slows them down and makes them the perfect meal for smaller, faster, more-agile companies.
Of coarse, this means that legacy companies with traditional marketing teams will have to downsize. If a company has 30 employees in marketing, and it's only seeing growth from the digital side with a smaller team, what should they do?
Getting to a mature digital state isn't easy. But it's something to which more companies should aspire if they want to stay in business.
You might also be interested in these articles...
Digital Marketing Technologist & User Experience Advocate.